Digital Delivery and Refund Policy

Effective November 4, 2026

Website: luxuryonpaper.com
Business operator: Little Birdy Ventures LLC, doing business as Luxury On Paper (registered Missouri fictitious name).
Email: support@luxuryonpaper.com
Mailing address: Luxury On Paper, Little Birdy Ventures LLC, P.O. Box 857, Bolivar, MO 65613

1. Digital products only

Products covered here are downloadable PDFs and/or ZIP files. No physical item is mailed. Check each product's file types, dimensions and software compatibility before buying. Future print-on-demand products will have separate terms.

2. How downloads are delivered

After Stripe confirms payment, the purchase success page makes purchased files available. Where enabled, a confirmation email has a separate secure access link. Initial purchase email links generally last 14 days; newly requested recovery links generally last one hour; individual signed file URLs generally last 90 seconds. An expired link does not necessarily remove an eligible customer's right to request another. To restore access, use Recover downloads with the original purchase email or contact support. Keep links private.

3. Change-of-mind refunds

Because digital files can be retained after access is provided, we generally do not offer refunds solely for a change of mind after digital access has been provided, except where legally required or expressly agreed. This does not limit rights where content is missing, defective, inaccessible or materially misdescribed.

4. Defective, incorrect or inaccessible files

Contact support if you paid but cannot download, an archive is damaged, a promised file is missing, or a product is materially different from its listing. We will investigate and, as appropriate, restore access, provide corrected or replacement files, offer technical support or issue a refund. Applicable law may require particular remedies or timing. Include purchase email, approximate date, product name or SKU and the problem description/screenshots where possible. Never send full card numbers, passwords or payment credentials.

5. Duplicate or unauthorized charges

If you think you were charged twice or did not authorize a purchase, contact us promptly. You may also contact your bank or payment provider regarding dispute procedures.

6. Customer response and refund timing

We aim to acknowledge general inquiries within two business days, excluding weekends and U.S. federal holidays. Paid-download problems are prioritized with an initial response targeted within one business day when possible. We aim to review refund requests within five business days and communicate a decision within seven business days. Where more investigation is needed, we aim to provide an update every three business days. When feasible we aim to supply corrected files within five business days, advising customers of more complex delays.

When a refund is approved, we aim to submit it within three business days after approval, using the original payment provider unless another lawful method is agreed. The card issuer/payment processor determines when money appears; Stripe says refunds typically take five to ten business days, though times vary. These are service goals, not limits on applicable consumer rights or legally required deadlines.

7. Contact and rights

Luxury On Paper — Little Birdy Ventures LLC
support@luxuryonpaper.com
P.O. Box 857, Bolivar, MO 65613

Nothing in this policy limits nonwaivable statutory rights.